Vortex
#7735016
12/05/22 06:40 AM
12/05/22 06:40 AM
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Joined: Jan 2016
Posts: 1,092 East Central Wi.
coyote addict
OP
trapper
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OP
trapper
Joined: Jan 2016
Posts: 1,092
East Central Wi.
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Very pleased with the customer service at vortex. My objective lense cover on one of my binoculars broke off. I called vortex Wednesday morning to order a pair of new ones. The gentleman took my mailing information, I asked how much for them and shipping he said no charge life time guarantee. And he even threw in a free hat. Received package Saturday morning 7:30 . Now you can't beat that for customer service.
Member -W.T.A. N.T.A. - N.R. A. A Shotgun. A Rifle and a 4 Wheel Drive.. A Country Boy. Will Survive
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Re: Vortex
[Re: coyote addict]
#7735096
12/05/22 09:27 AM
12/05/22 09:27 AM
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Joined: Aug 2016
Posts: 2,855 Oklahoma
Ken Smith
trapper
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trapper
Joined: Aug 2016
Posts: 2,855
Oklahoma
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They really have the best customer service in the game. If you go get your most expensive rifle scope and take a pistol and shoot it off of your rail then stomp on it they will fully replace the entire thing. That's pretty much all I buy. Have 4-5 of their scopes
Matthew 7:6 KJV Give not that which is holy unto the dogs, neither cast ye your pearls before swine.... -OFBA, NTA, FTA, TTFHA-
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Re: Vortex
[Re: coyote addict]
#7735108
12/05/22 09:36 AM
12/05/22 09:36 AM
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Joined: Sep 2013
Posts: 18,823 Green County Wisconsin
GREENCOUNTYPETE
trapper
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trapper
Joined: Sep 2013
Posts: 18,823
Green County Wisconsin
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Very pleased with the customer service at vortex. My objective lense cover on one of my binoculars broke off. I called vortex Wednesday morning to order a pair of new ones. The gentleman took my mailing information, I asked how much for them and shipping he said no charge life time guarantee. And he even threw in a free hat. Received package Saturday morning 7:30 . Now you can't beat that for customer service. they are very good if you get a chance to get down to their new Vortex Edge range in Barneveld WI it is awesome I will be there Saturday for a shoot.
America only has one issue, we have a Responsibility crisis and everything else stems from it.
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Re: Vortex
[Re: coyote addict]
#7735174
12/05/22 11:27 AM
12/05/22 11:27 AM
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Joined: Dec 2006
Posts: 20,164 SEPA
Lugnut
trapper
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trapper
Joined: Dec 2006
Posts: 20,164
SEPA
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Good to know. I purchased on of their scopes for my AR a few months ago.
Eh...wot?
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Re: Vortex
[Re: coyote addict]
#7735259
12/05/22 02:11 PM
12/05/22 02:11 PM
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Joined: Sep 2013
Posts: 18,823 Green County Wisconsin
GREENCOUNTYPETE
trapper
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trapper
Joined: Sep 2013
Posts: 18,823
Green County Wisconsin
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I haven't found the extent of the warranty yet , only sent in 1 item it was a Red dot with electronics issues they sent me a knew one.
my son was looking at binoculars right before deer camp , we are at fleet and the price difference between brands was 20 dollars after rebate , I also thought the vortex had better glass but he was thinking back and forth
I said , your at vortex nearly every month for a match , you buy the vortex and your solid for at least 10 years
I had used that same model at a match over the summer last year and could see decently well at 400 yards where his rounds where hitting in the dirt below the target.
he got to the truck and opened his new box of binos and he said oh I didn't even realize they came with the chest rig , that is worth 20 alone and I said it was better glass , I could read boxes across fleet I could not read with the other brand.
so better warranty , nice accessories , good to go
America only has one issue, we have a Responsibility crisis and everything else stems from it.
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Re: Vortex
[Re: Norwestalta]
#7735332
12/05/22 04:05 PM
12/05/22 04:05 PM
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Joined: Jun 2010
Posts: 16,437 Iowa
~ADC~
The Count
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The Count
Joined: Jun 2010
Posts: 16,437
Iowa
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I've never had to send in anything to Vortex but it's nice to know if you need to they are good about it. The problem with vortex is you have to use their warranty. I've never had to use leupold warranty. Only had 2 Leupold scopes ever but had to have one of them replaced. I have at least 6 Vortex scopes and a pair of binos. I still like Leupold though, they are good too.
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Re: Vortex
[Re: ~ADC~]
#7735360
12/05/22 04:42 PM
12/05/22 04:42 PM
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Joined: Dec 2021
Posts: 797 Alberta
Norwestalta
trapper
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trapper
Joined: Dec 2021
Posts: 797
Alberta
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I've never had to send in anything to Vortex but it's nice to know if you need to they are good about it. The problem with vortex is you have to use their warranty. I've never had to use leupold warranty. Only had 2 Leupold scopes ever but had to have one of them replaced. I have at least 6 Vortex scopes and a pair of binos. I still like Leupold though, they are good too. I've got vortex binos and spotting scope and quite a few leupold rifle scopes. I've never used or needed the warranty on neither of them. I hear of lots of vortex warranty stories which have been very good but my thoughts are if the product itself was any good a guy wouldn't have to use the warranty.
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Re: Vortex
[Re: coyote addict]
#7735640
12/05/22 10:42 PM
12/05/22 10:42 PM
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Joined: Dec 2007
Posts: 5,517 Orergon
alaska viking
"Made it two years not being censored"
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"Made it two years not being censored"
Joined: Dec 2007
Posts: 5,517
Orergon
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I have, and have had, both. My personal opinion is, Vortex has a great product, great warrantee, at a great price.
Just doing what I want now.
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Re: Vortex
[Re: Norwestalta]
#7735695
12/05/22 11:53 PM
12/05/22 11:53 PM
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Joined: Jan 2013
Posts: 565 WV
garymc
trapper
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trapper
Joined: Jan 2013
Posts: 565
WV
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The problem with vortex is you have to use their warranty. I've never had to use leupold warranty. Amen to that. Good thing Vortex has a good warranty and CS because I had to use it 3 times in 3 years. Vortex makes a decent product at some price points and they have a huge following, but I’ll stick to Leupold. I’ve owned Leupolds for 30 years plus with no failures or warranty claims on rifles up to 50 BMG. That’s not to say eventually I won’t get a bad one. I‘ve owned 2 Vortex and I’m batting 50% on failures. I’ll keep my remaining Vortex Viper on my 223 so it should survive for awhile.
Last edited by garymc; 12/05/22 11:56 PM.
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Re: Vortex
[Re: Norwestalta]
#7735886
12/06/22 09:28 AM
12/06/22 09:28 AM
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Joined: Mar 2010
Posts: 3,416 SD
Boone Liane
trapper
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trapper
Joined: Mar 2010
Posts: 3,416
SD
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The problem with vortex is you have to use their warranty. I've never had to use leupold warranty. Lucky! I had to use leupolds warranty, just once. And it was an experience that lasted a good six months. There’s no more leupold products in my house.
Last edited by Boone Liane; 12/06/22 09:33 AM.
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