I have two different stoves in the house the upstairs stove has a pull lever on the side to dump ash into the ash drawer


The other one has a pull lever on the front.



This is the clean out on the back of my up draft stove


Also make sure the ceramic cover on the thermal couple (on the burn pot) hasn't come of

Chamacat, I'm stuck at a restaurant at the moment. I figured I'd get on here while waiting for the food to show up .... 2 hours ago!!! About to leave without eating and head back home and get back to work on the stove! Monster Tom's, I have never seen a thermal couple in this stove, do all pellet stoves have them?

Guess the next question is, is this a continuous feed stove or thermostat controlled??

I have a Harman stove. There are air passages under the ash collection bin that need to be clear for the stove to function properly. There is a passageway built into the burn pot that needs to be clear so combustion air can come in from below.

They all function similarly but they all tend to be slightly different. If the stove runs at all, the odds are good it's a residue buildup somewhere and not a mechanical issue. There's too many built-in safety features on these stoves to allow them to run otherwise. Odds are.

There is a thermostat in the room the stove is in, but I dont see where wires run to the stove. I'll look that over when I get back home. I do know, the thermostat setting has has no effect on the stove when we've tried adjusting it.

Sounds like the burn pot just has to be scraped better. All those holes in the burn pot get covered and the flame gets lazy and you have soot(incomplete combustion). I’ve known people that thought they were scraping it but they never were showed how hard they need to scrape it. Stuff is hard as rock in the pot and feels like part of the burn pot. Even knowing it a lot of times when I do my thorough cleanings I still find areas that had built up. I don’t use the factory scraper anymore and use a pry bar I can put more weight into with it bending.

https://www.hearth.com/talk/ Here is a link and saw one of the Englander factory techs was a member. I also looked up the model you have and there is NO ash pan. If you do a search of your model number on there you may find gold.

I have I think the same stove it’s a 25 something anyways and one thing is that no one mentioned is that if it is the same model as mine there is a moveable panel behind the burn pot it just hangs off the back wall of the stove and covers a recess that I think has to do with how well it drafts because if it is not cleaned our regular it doesn’t burn good and it is the one place that nobody ever seems to clean

Thanks everyone. I just cleaned it out, scraped the burn pot really well and made sure all the holes are open. Nightlife, I did remove that panel and cleaned it and everything behind it really well. I vacuumed all the ash out, pulled the flu pipe, no blockage, slapped it all back together and fired it up. We'll see how it does.

Jim I have the same stove. Do you have a fresh air line connected to the back of the stove ? All the controls are mounted on the side try adjusting the air. Good quality pellets are the key.

Saquelie, yes there is a fresh air line from outside connected. We've used nothing but tractor supply brand pellets, they've been burning well until recent. The thorough cleaning seemed to do it. I left the soot on the glass when I fired it up and it has almost completely burned off, so its definitely burning better. The manual says not to adjust the bottom 3 buttons, they are factory set. I thought about playing with the "low air" button to get more flow. Would the lower the number push more or less air?

Yep..Good for you..stay warm my friend

Will do! Thanks for the help Chamacat!

Jim when I first got mine it was so hot I thought the steel would melt. I had my heat at 3 and blower at 8 and would go thru a bag of pellets in 12 hours. I monkeyed around and found the factory settings were 6-7-1 so I searched you tube and tried 1-2-1. I now get 25 hours out of a bag with heat at 5 and fan on 9. Factory says not to play with settings guess I don't listen well. Eleven years and its still running lol

Thanks, I might try that and see how it does tomorrow!