Re: How would you handle this?
[Re: NCbatman]
#3678309
03/03/13 12:24 PM
03/03/13 12:24 PM
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Joined: Dec 2006
Posts: 8,532 NWWA/AZ
Vinke
trapper
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trapper
Joined: Dec 2006
Posts: 8,532
NWWA/AZ
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1.I would have a signed contract 2.I would perform the work as specified 3.I specified work was performed in a manor that deviated from said specifications, I would submit a change order
Slightly used Shoes 4 sale,,,,,,May special,,, Act Now... Free Sock with every purchase
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Re: How would you handle this?
[Re: NCbatman]
#3678347
03/03/13 12:46 PM
03/03/13 12:46 PM
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Joined: Feb 2013
Posts: 3 New Mexico
SWTrapper
trapper
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trapper
Joined: Feb 2013
Posts: 3
New Mexico
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verbal contract is still a contract, so customer should pay agreed upon price. How you performed the work is irrelevant, it could have taken 10 hours still the same price.
2013/2014 season goals
Coyotes - 5/30 Bobcats - 0/10 Fox - 1/10 Ringtail - 0/2 Skunks - 1/0 Misses - 3/0
Sheds - 60/200lbs
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Re: How would you handle this?
[Re: NCbatman]
#3678363
03/03/13 12:56 PM
03/03/13 12:56 PM
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Joined: Dec 2006
Posts: 8,532 NWWA/AZ
Vinke
trapper
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trapper
Joined: Dec 2006
Posts: 8,532
NWWA/AZ
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How you performed the work is irrelevant lol,,,,,,let me know WHEN you need a good layer....... Specification within a contract need to be followed otherwise you are in violation of that contractual agreement
Slightly used Shoes 4 sale,,,,,,May special,,, Act Now... Free Sock with every purchase
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Re: How would you handle this?
[Re: NCbatman]
#3678420
03/03/13 01:30 PM
03/03/13 01:30 PM
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Joined: Apr 2010
Posts: 111 NM
HD_Wildlife
trapper
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trapper
Joined: Apr 2010
Posts: 111
NM
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It was the customer who suggested using the vacuum, to keep from having to go behind us and replace any lost insulation. In that case I don't see where they are fussing from other than penny pinching. This all comes down to client expectations and clear written contracts that if modified should be signed off upon somewhere. (edited in this piece **** I don't use written contracts for every aspect but I do use a pdf contract for all bat and bird exclusion and serious wildlife exclusion and clean outs. There is much to say and I want them to know what I am doing and not doing, you can even add spaces for them to sign off that they have read and understand. That said, many have run decades without a need for just a couple of written contracts and I'm sure they will chime in that it is largely unnecessary and they aren't wrong, just a different mode.) Vinke is right about the aspects of work promised, versus work delivered, but if the client specified to change it up, I would have had them agree to that beforehand. I know in this case you probably weren't sure it would work till your tech got moving, so hard to see it coming. I've struggled my first two years with client expectations and being sure that what I promise is met 100% of the time. While I always make them happy by the end, if you aren't careful it costs you more than you had planned for. I find bird exclusion to be the place this happens most with those folks who are bugged by even a pigeon gliding over their home but not landing. You usually can tell after a few of these people and therefore make sure you spend extra time explaining. In your case they should pay, whether it took you 45 minutes or longer, as they agreed to your price. I do my best to not discuss how long any job takes in great detail, as they can vary and I want folks to not focus so much on trying to determine my labor rate as that the job will be done correctly where it takes 2 hours or 24 hours, it is up to them to pick me over another contractor based on the bid and other factors. Sounds like they just thought what you did was too simple to pay that much and if that is the case, imagine where a lot of things guys do for wildlife control would be if everyone just dropped their rate when the landowner said... "Well I could have done that myself!" There isn't an easy way to go really, you can decide if you think it is worth the client promoting you to others or if they have a written description and you didn't comply if they will use that to flog you with. Bummer.... Justin
Last edited by HD_Wildlife; 03/03/13 01:32 PM.
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Re: How would you handle this?
[Re: NCbatman]
#3678598
03/03/13 02:58 PM
03/03/13 02:58 PM
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Joined: Sep 2012
Posts: 7,244 West Michigan
Getting There
trapper
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trapper
Joined: Sep 2012
Posts: 7,244
West Michigan
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If the contract was for removing guano for x amount of money and you did so why should you not get paid the full amount you ask for. It doesn't matter if you picked up each peace with your teeth. You removed the guano bottom line.
To Old U.S. Army 60-63 SGT.
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Re: How would you handle this?
[Re: NCbatman]
#3678685
03/03/13 03:49 PM
03/03/13 03:49 PM
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Joined: Sep 2012
Posts: 7,244 West Michigan
Getting There
trapper
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trapper
Joined: Sep 2012
Posts: 7,244
West Michigan
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HD, I understand what you are saying, maybe next it he should work slower LOL. He made it look easy because he knew what he was doing.
To Old U.S. Army 60-63 SGT.
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Re: How would you handle this?
[Re: NCbatman]
#3678704
03/03/13 03:55 PM
03/03/13 03:55 PM
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Joined: Apr 2010
Posts: 111 NM
HD_Wildlife
trapper
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trapper
Joined: Apr 2010
Posts: 111
NM
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Re: How would you handle this?
[Re: NCbatman]
#3678947
03/03/13 05:55 PM
03/03/13 05:55 PM
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DaveK
Unregistered
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DaveK
Unregistered
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I would reduce it by $50. And redo my contract.
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Re: How would you handle this?
[Re: smallcreek55]
#3680462
03/04/13 10:17 AM
03/04/13 10:17 AM
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Joined: Jan 2013
Posts: 96 Minnesota
buckslayer
trapper
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trapper
Joined: Jan 2013
Posts: 96
Minnesota
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Put a lean on the house first thing in the morning don't know if he can close until your paid. Don't know if it's the same everywhere, but when we were looking at buying a house over the winter, the house had a lean on it for $500 labor charge the guy didn't pay a few months prior and the way they were going to work it was at least one of the two (seller or buyer) had to pay the $500. I wasn't about to pay the extra cash on the house as we found a lot of other issues with it so we walked away from the sale.
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Re: How would you handle this?
[Re: NCbatman]
#3681818
03/04/13 10:13 PM
03/04/13 10:13 PM
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Joined: Jul 2007
Posts: 25 Nashville, Tennessee
John Pearson
trapper
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trapper
Joined: Jul 2007
Posts: 25
Nashville, Tennessee
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It's kind of frustrating to have someone upset at you for being more efficient than they thought you would be. The fact that the homeowners didn't have to replace the insulation should be enough to make them happy.
That being said, I usually explain about all of the overhead we have to cover such as workers comp, GL, advertising, etc... at times I'll try to smooth things over by reducing the cost by 5 or 10%, but only if really warranted and if it was built into the profit margin. To me it's better to close on the job and have the customer happy, than to have a customer complaining on the web or to their friends.
John
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