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How much detail?

Posted By: mtncat

How much detail? - 04/30/15 03:36 AM

Just curious on how much detail you all are putting into proposals. Reason I'm asking is at the end of this post..
Me? I detail everything out. Just finished a clean out, dead animal removal, exclusion etc. proposal was detailed to the point of listing what material was to be used, how it was to be attached to the structure, what kind of wire, how it was to be staked to the ground, what disinfectant was to be used, including a copy of the "MSDS" sheet.
Maybe over board but that is the way I've always done it.
Now the "why I'm asking"
I requested a proposal from a local construction company for some road work, leveling and dirt work, base corse, and pavement.
This is one of the biggest contractors in my part of the state. This is a slow time for them so they are looking for work.
Entire project came in at just under $70,000.00
They sent out their estimator who looked at the job. He came back a couple of days later to measure it out. Personal opinion, he should have done that in the first trip.
Got the estimate/proposal today.
The entire description of work to be performed is 3 sentences of no more then 10 words each!
My response was rather blunt. For $70,000.00 I want to see in writing what you are going to do, what you are going to do it with, details of a time frame, diagrams of area to be worked on and paved etc.
Is this "normal" for big companies?
Posted By: Paul Winkelmann

Re: How much detail? - 04/30/15 03:53 AM

We are not a big company and we are also a terrible example. We are one of those "Our word is our bond" types. Don't know how much

money we saved by not having proposals but it'd got to be a chunk by now. Big jobs do get written guarantees and you are absolutely

right about a 70 grand job. For that chunk of change, writing in blood would not be too extreme!
Posted By: Throw Back

Re: How much detail? - 04/30/15 06:27 AM

Somewhere in between you two. I try to be fairly specific so a customer doesnt try to over work me for the money.

"Clean out soiled insulation immediatley around the chimney and ajoining wall."

"Install dig proof barrier around three sides of tool shed."

"Repair two damaged vents over garage door."

I like them to know what to expect of the results, but I dont need to explain what cleaners, hardware cloth, nails and dust pan I use.
Posted By: EatenByLimestone

Re: How much detail? - 04/30/15 10:18 AM

Most of our stuff is fairly structured and typed out on our contract so only a box needs to be checked. There is a notes section where particulars can be addressed... how many inches and what type of new insulation, etc. If you are doing the work going into so much detail as to how the hardware cloth will be attached is probably fine, but if you are only the sales guy and will have somebody else doing the work I can see where there will be an issue as the tech might need to improvise once he actually gets to look closely at the issue. Additional rot, etc might not be visible from the ground.
Posted By: Michigan Trappin

Re: How much detail? - 04/30/15 10:54 AM

I've been a general contractor for over 15 years, and my advise is do not sign agreement I have more info than three lines when installing a storm door.

The details are there to protect you as we'll as them

For 70k there is a ton of room for them to say, " that was not included"

If you really want them to do the job because they have a good reputation you can right the specifications for the job and have them "bid" on it. But you still need to make sure that the details are there

Ie, how wide, how long, removal of old materials, thickness of and specifications of base materials, same for surface materials, final grading of shoulders, ect ect ect

I'm a detail guy, so I want to also know WHAT IS NOT INCLUDED. Get some estimates from others In your area and if you select another company let the other company know why you didn't select them. I always encourage people who do t select me to let me know why. And always ask those who do select me to also tell me why. And over the years those that hadn't heard about me through referrals mostly said because of the details In my proposal

Just starting ADC work but am trying to apply the same details on jobs for it too

Good luck
Posted By: bjansma

Re: How much detail? - 04/30/15 12:06 PM

For me, animal removals don't get a contract, kind of like Paul. Restoration estimates are detailed line by line similar to an insurance adjuster's estimate. I guess I do the insurance estimate that way not necessarily to protect myself but to facilitate the claim if they are going through insurance.

I am asking myself if I could spend 70k with a 3 sentence estimate and I know I could. A poor estimate with a good company is better than a good estimate with a bad company.
Posted By: BigBob

Re: How much detail? - 04/30/15 04:56 PM

With all that detail, do you worry or has it happened that the HO will say, "I can do all that myself or get my lazy Bro in law to work off some of the money he owes me". I've had way too many calls where they're clearly trying to pick my brain for some Do It My self work.
Posted By: Dave Schmidt

Re: How much detail? - 05/03/15 03:27 PM

What Throw Back and Big Bob said. Be very specific about the area (e.g., "entry-proof fascia/roof deck gap - front of main house roof, 10' at NW corner") covered, and the warranty ("guaranteed for X against x animal species entry"). Most people are not interested in any more than that. For those with more questions, have an answer - but no need to write it out.
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