Posted By: Paul Winkelmann
Hardest ADC Job? - 07/28/14 01:14 AM
For those of you that are basically a one man operation: You take the calls, do the job, ( Whatever it may be ) and do the billing
and collection, you have my utmost respect! ( And I mean this sincerely ) I have been at every facet of the operation, and I swear
one of these days I'm going to take our technicians, who are always blaming the office personnel for their problems, and put them
in the office for a day. As far as I'm concerned, that is the definition of cruel and unusual punishment! You are expected to
answer the phone, get everything absolutely perfect, set the date and time for the appointment, and then, of course, if the
customer forgets, it's the fault of the office. My hat is off to you people that keep us working!
and collection, you have my utmost respect! ( And I mean this sincerely ) I have been at every facet of the operation, and I swear
one of these days I'm going to take our technicians, who are always blaming the office personnel for their problems, and put them
in the office for a day. As far as I'm concerned, that is the definition of cruel and unusual punishment! You are expected to
answer the phone, get everything absolutely perfect, set the date and time for the appointment, and then, of course, if the
customer forgets, it's the fault of the office. My hat is off to you people that keep us working!